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★ Shipping Policy
FAST.
DISCREET.
RELIABLE.
We make sure your order reaches you safely,
securely, and as quickly as possible.
🚚
Quick Delivery.
Always Discreet.
PROCESSING
Order Processing
1–2
Business Days
Weekend and holiday orders are processed the next business day. You'll get a confirmation email with tracking as soon as your order ships.
Tracking is emailed automatically once your order ships.
RATES
Shipping Rates
CALCULATED
At Checkout
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Choose the method that fits your timeline before you pay.
RESTRICTIONS
Shipping Restrictions
CHECKOUT
Availability
We currently ship to the locations available at checkout. Destination not listed? Contact support before placing your order.
Import duties and customs fees may apply internationally.
THE "CRUSHED CONE" GUARANTEE
✓ Nobody likes opening a package of crushed cones and neither do we.
✓ If your Papa Jim’s product arrives damaged, crushed, or defective, simply:
- Email us within 48 hours of delivery.
- Include your order number and clear photos showing the damage.
✓ Once verified, we’ll ship a replacement immediately at no additional cost.
✓ No need to return damaged or unusable cones. We won’t ask you to mail back paper that's already unsellable.
⚠ Incorrect or Missing Orders
If you receive the wrong item or something is missing from your order, please contact us within 48 hours of delivery. We’ll make it right as quickly as possible.
📍 Address Accuracy
Please ensure your shipping address is correct before placing your order. Papa Jim’s is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.
SUPPORT
✉
info@papa-jims.com
NEED HELP?
If you have any questions about your shipment or need assistance with an order, our team is always happy to help.
- ✓ Order tracking questions
- ✓ Damaged or incorrect items
- ✓ Address or delivery changes
- ✓ General shipping questions