Returns & Exchanges

Changed Your Mind?
No Problem.

We want you to shop with confidence. If something isn't right, we'll do our best to make it right.

Timeframes at a Glance

Days

Return Window

Unopened, unused, and sealed products may be returned within 30 days of delivery.
Products must be in their original packaging and in resalable condition.
Return shipping costs are the responsibility of the customer.
Once your return is received and inspected, your refund will be processed to your original payment method (excluding any original shipping charges, where applicable).

Days

Exchange Window

We accept exchanges for unopened, unused, and sealed products within 30 days of delivery.
The customer is responsible for the cost of shipping the original item back to us.
Papa Jim's will cover the shipping cost of sending the replacement item to you.
Products must be returned in their original, unopened packaging.

✓ Eligible for Return

✓ Eligible for Exchange

Special Coverage

The "Crushed Cone" Guarantee

If your order arrives damaged, crushed, or defective, we've got you covered. Simply contact us within 48 hours of delivery and include:

Once verified, we'll ship a replacement immediately at no additional cost.

No need to return damaged or unusable cones — we won't ask you to mail back paper that's already unsellable.

✕Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns or exchanges for:

Need Assistance?

Questions about a return or exchange? We'll be happy to help make things right.